Expectations, SLOs & SLAs
Define, monitor, and manage service level objectives and agreements across your organization
Overall SLA
99.7%
Target: 99.5%
Response Time
2.3s
Target: < 3.0s
Breaches
3
This month
Customer Satisfaction
4.8
Out of 5.0
Active Service Level Agreements
Enterprise Customer Portal
Meeting SLA Uptime: 99.98%
Response: 1.2s
Target: 99.9% / 2s
API Gateway Service
At Risk Uptime: 99.89%
Response: 2.9s
Target: 99.95% / 2.5s
Payment Processing
Meeting SLA Uptime: 99.99%
Response: 0.8s
Target: 99.99% / 1s
Service Level Objectives
Application Availability 99.98% / 99.9%
Error budget remaining: 72 minutes
API Response Time 245ms / 300ms
Performance buffer: 55ms
Error Rate 0.15% / 0.5%
Error budget: 70% remaining
Throughput 1,247 RPS / 1,000 RPS
Above target by 24.7%
Recent SLA Events
SLA Breach
API Gateway exceeded response time threshold
2 hours ago
SLA Warning
Error budget for user authentication approaching limit
6 hours ago
SLA Restored
Payment processing service back within SLA targets
1 day ago
SLA Review
Quarterly SLA performance review completed
3 days ago
Customer Impact Analysis
2,847
Satisfied Customers
+5.2% this month
23
Impacted by Breaches
-12 from last month
$2.4M
SLA Credits Avoided
Due to proactive monitoring